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Some striking facts I
learnt today…..
If you really wana know how to
practically practice “Customer is the
king”, learn from the roadside vendor. No, seriously, I mean it!
These days
when just every other soul has plunged into the sacred rat race of winning the
customer’s heart and delighting them, and yet falling short(I seriously don’t get
it, how they manage to do it…!),….all the big companies out there need a lesson
from the experienced lot.
The mango
vendor near BDA, actually came out saying “Where were you Madam, all these
days. It’s been such a long time.” (read with all the emphasis and genuine
concern)….[although it was just once that we had gone to him and it was a few
days ago!]
Then, he
was immediately ready holding a mango in his hand….Guess why?
‘Yes, Ma’am,
go on choose…!’
‘But, if
I pick one from below, your mangoes will fall for loss of balance'
‘Yes, but
that is why, I am ready with the mango, you pick one, and I replace this there
in the stack. Choose with all your heart…whichever you want.’
So, after
all this sweet talk, he also gave a Rs.5 per kg discount(I know, we women!)
The
vegetable vendor near Basudev woods, said he doesn’t cut jackfruit. But, oh,
wait, the moment we said, a normal ‘Ok.’ And would have possibly made a move to
leave, he immediately cut it out then and there.
Shocked,
we asked ‘But, it’s not your policy, right?’
You
should have heard his lines! ‘Shall we upset the CUSTOMER! Never!’
The cola flavor
from ENO, can also be said as Kola………….veri. No, don’t get it literal(even
though I wonder if you still know what kolaveri means..Nevermind that is
everyone’s wondering section…..You can go on wondering or read my post….). Thing
is, we all have kind of been brought to adore it. It tastes amazing..our own
Kola innovation, like good old cola chocolates.
I am trying feed burner alternatives. Get your own 👉
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